Privacy Policy

Last updated: 3 November 2026

This Privacy Policy explains how Jayed Products & Services (Pty) Ltd (registration number ...), trading as Petallite ("Petallite", "we", "us" or "our"), collects, uses, stores, shares and protects your personal information when you visit our website, purchase products or interact with our services.

We are committed to protecting your privacy and processing your personal information responsibly, transparently and in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

By using our website, you acknowledge the information provided in this Privacy Policy.

1. Information We Collect

We collect personal information necessary to operate our online store, process orders and provide customer support.

Information You Provide

When you place an order, create an account, subscribe to communications or contact us, we may collect:

  • First and last name.
  • Email address.
  • Contact telephone number.
  • Billing and delivery addresses.
  • Order history and purchase details.
  • Customer service enquiries and correspondence.
  • Account information and preferences.Age or date of birth, where required for age verification.

Payment Information

Payments are securely processed by our authorised third-party payment providers.

We do not directly store your full payment card details or online banking credentials.

Payment providers process financial information in accordance with their own security and privacy requirements.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device type and operating system.
  • Pages visited and time spent on our website.
  • Referral sources and website interactions.
  • Cookies and similar tracking technologies.

This information helps us maintain website functionality, improve performance and understand how customers interact with our store.

2. How We Use Your Information

We process personal information for legitimate business purposes and where permitted by applicable law.

These purposes include:

Order Processing & Fulfilment

  • Processing purchases and payments.
  • Confirming orders and providing updates.
  • Arranging delivery and tracking.
  • Managing returns, refunds and exchanges.

Customer Support

  • Responding to enquiries.
  • Resolving order or delivery issues.
  • Providing product information and assistance.

Marketing & Communications

  • Sending newsletters, product announcements and promotional offers where permitted by law.
  • Communicating information about new Petallite products and collections.
  • Measuring the effectiveness of marketing campaigns.

Where consent is required for electronic direct marketing, we will obtain it before sending promotional communications.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided.

Website Improvement & Security

  • Analysing website traffic and customer behaviour.
  • Improving website functionality and user experience.
  • Detecting and preventing fraudulent transactions.
  • Protecting our website and customer information.

Legal & Regulatory Compliance

  • Maintaining financial and transaction records.
  • Complying with tax and VAT requirements.
  • Performing age verification where required.
  • Meeting applicable legal and regulatory obligations.

3. Age Restrictions & Verification

v Vape offers products intended exclusively for adults.

Our website is not intended for individuals under the age of 18.

We may request information necessary to verify a customer's age, including date of birth or other appropriate verification information.

Where age verification is required, we process this information solely for legitimate verification, security and compliance purposes.

We do not knowingly collect personal information from individuals under 18 for the purpose of selling age-restricted products.

If we become aware that personal information has been collected from a minor without an appropriate lawful basis, we will take reasonable steps to address the situation in accordance with POPIA.

4. Who We Share Your Information With

We do not sell your personal information.

We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

E-commerce Platform

  • Shopify, which hosts and supports our online store.

Only providers enabled for our store will receive relevant transaction information.

Fulfilment & Delivery Partners

  • Door-to-door courier partners.
  • Pargo collection points.
  • Bob Box locker services.

These partners receive only the information reasonably necessary to process, fulfil or deliver orders.

Analytics & Advertising Partners

  • Google Analytics.
  • Google Ads.
  • Meta advertising services.

These services may process information about website activity, subject to applicable privacy requirements and your consent where required.

Legal & Regulatory Authorities

We may disclose personal information where required by law, court order or a lawful request from a competent authority.

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate confidentiality, security and data-protection arrangements are in place.

5. International Transfers of Personal Information

Some of our service providers, including Shopify, Google and Meta, may process or store personal information outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer complies with Section 72 of POPIA.

This may include appropriate contractual protections, applicable data-protection safeguards or another lawful basis for the transfer.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and provide a more convenient shopping experience.

Cookies may be used to:

  • Remember items in your shopping cart.
  • Maintain secure browsing sessions.
  • Remember website preferences.
  • Analyse website traffic and performance.
  • Measure advertising effectiveness.Support relevant marketing activities where permitted.

You can manage or disable cookies through your browser settings and any cookie preference controls available on our website.

Disabling certain cookies may affect website functionality, including shopping cart and checkout features.

7. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations.

Generally:

  • Order and transaction records: Retained for at least five years where required by applicable tax legislation.
  • Customer account information: Retained while the account remains active or as otherwise necessary.
  • Customer correspondence: Retained for a reasonable period to manage enquiries and disputes.
  • Marketing information: Retained until consent is withdrawn or the information is no longer required.
  • Age-verification information: Retained only as long as necessary for verification and applicable compliance requirements.

Where information is no longer required, we will securely delete, destroy or de-identify it, unless continued retention is legally required or otherwise permitted.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

  • Secure HTTPS connections and SSL/TLS encryption.
  • Access controls for customer information.
  • Secure payment processing through authorised providers.
  • Restricted access to administrative systems.
  • Appropriate security arrangements with service providers.
  • Monitoring and measures designed to reduce security risks.

Although we take reasonable precautions, no internet-based system can guarantee absolute security.

If we become aware of a security compromise involving personal information, we will investigate and notify affected individuals and the Information Regulator where required by POPIA.

9. Your Privacy Rights

Under POPIA, you have rights regarding your personal information, subject to applicable legal requirements and exceptions.

These include the right to:

  • Request confirmation of whether we hold personal information about you.
  • Request access to your personal information.
  • Request correction of inaccurate, incomplete or outdated information.
  • Request deletion or destruction of information where legally appropriate.
  • Object to certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of direct marketing communications.
  • Lodge a complaint with the Information Regulator.

Submitting a Privacy Request

To exercise your rights, please contact us using the details below.

Email: [Insert Petallite customer support email]
Subject: POPIA Request

Please provide sufficient information to help us identify your records and understand your request.

We may need to verify your identity before disclosing or changing personal information.

We aim to respond within 30 days, subject to applicable statutory procedures and timeframes.

10. Marketing Communications

We may send marketing communications about Petallite products, promotions and updates where permitted by applicable law.

Where required, we will obtain your consent before sending electronic direct marketing.

You can opt out at any time by:

  • Clicking the unsubscribe link in a marketing email.
  • Contacting our customer support team.
  • Requesting removal from our marketing database.

Opting out of promotional communications will not prevent us from sending essential transactional messages relating to your orders.

11. Children's Privacy

Our website and products are intended for adults aged 18 and older.

We do not knowingly market age-restricted products to children or intentionally collect children's personal information for this purpose.

Where we become aware of personal information collected from a child without the necessary lawful basis or authorisation, we will take appropriate steps in accordance with POPIA.

12. Information Officer

For questions regarding the collection, processing or protection of personal information, please contact our Information Officer.

Petallite
Operated by Jayed Products & Services (Pty) Ltd

Email: [Insert Petallite privacy contact email]
Phone: [Insert Petallite contact number]
Address: c/o

Subject: Attention: Information Officer

13. Information Regulator – South Africa

If you believe your personal information has been processed unlawfully or you are dissatisfied with our response to a privacy complaint, you may contact the Information Regulator.

Information Regulator (South Africa)

Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

POPIA Complaints: POPIAComplaints@inforegulator.org.za

General Enquiries: enquiries@inforegulator.org.za

Website: inforegulator.org.za

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers or applicable legislation.

Any changes will be published on this page, together with an updated Last Updated date.

We encourage customers to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Petallite
Legal Entity: Jayed Products & Services (Pty) Ltd
Company Registration: 
Email: [Insert Petallite customer support email]
Phone: [Insert Petallite contact number]
Address: Cnr. Graham & Alexander Rd, Shere, Pretoria, 0081

Customer Support Hours: Monday–Friday, 09:00–17:00 (SAST)