Terms of Service

Last updated: 3 November 2026

Welcome to Petallite!

These Terms of Service govern your use of the Petallite online store and any purchases made through our website.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.

You may shop as a guest without creating an account.

1. Who We Are (ECTA Section 43)

Petallite is an online retail store operated by Jayed Products & Services (Pty) Ltd, a company registered in South Africa.

Information Details
Trading Name
Legal Entity
Company Registration Number
VAT Number
Registered Address (for legal notices)
Operating / Returns Address
Email [Insert Petallite email address]
Phone [Insert Petallite contact number]
Website [Insert Petallite website address]

2. Using Our Website

By using our website, you agree to:

  • Use the website for lawful purposes only.
  • Provide accurate information when placing orders.
  • Refrain from fraudulent transactions or activities.
  • Respect our intellectual property and website content.
  • Avoid attempting unauthorised access to our systems or customer information.
  • Refrain from interfering with the website's operation, security or functionality.

We reserve the right to restrict access to our website where necessary to protect our business, customers or systems.

3. Products & Descriptions

At Petallite, we aim to provide accurate product descriptions, specifications and images to help you make informed purchasing decisions.

Please note:

  • Product colours, finishes and appearances may vary slightly depending on your screen settings.
  • Product dimensions and specifications are provided as accurately as possible.
  • Packaging may occasionally differ from the images displayed.
  • Product availability is subject to stock levels.

We make reasonable efforts to ensure that all product information is accurate and up to date.

If you receive a product that does not match its description, please contact us so we can resolve the issue in accordance with your statutory consumer rights.

4. Prices & Payment

All prices displayed on our website are in South African Rand (ZAR) and include VAT at the prevailing rate, currently 15%.

Delivery charges, where applicable, are displayed at checkout before payment.

We offer secure payment options through our authorised payment providers.

Available payment methods are displayed at checkout.

Payments are processed securely by the relevant payment providers. We do not store your complete payment card details.

Pricing Errors

While we take care to ensure accurate pricing, occasional errors may occur.

If a product is displayed at an obviously incorrect price, we will contact you before dispatch to explain the error.

You may choose to proceed at the correct price or cancel your order for a full refund, subject to your rights under applicable consumer protection legislation.

5. Orders & Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email.

An order is accepted when we confirm it.

We reserve the right to cancel an order in circumstances including:

  • A product being unavailable or out of stock.
  • An obvious pricing or listing error.
  • Suspected fraudulent activity.
  • Inability to verify payment or delivery information.

If we are unable to fulfil your order, we will notify you and arrange a full refund of any amount paid for the cancelled items.

Refunds will be processed as promptly as reasonably possible, generally within 10 business days, subject to the payment provider's processing times and applicable legal requirements.

6. Shipping & Delivery

Petallite offers delivery throughout South Africa.

Delivery options, charges and estimated delivery times are detailed in our Shipping Policy.

Please ensure that your delivery information is accurate when placing an order.

Delivery estimates are provided in good faith but may be affected by courier delays, public holidays or circumstances beyond our control.

If your order is delayed, damaged or lost in transit, please contact our customer support team.

7. Cancellations, Returns & Refunds

We want you to be satisfied with your Petallite purchase.

Your rights are protected under applicable South African consumer protection legislation, including the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA).

Online Purchase Cooling-Off Period

Where applicable, Section 44 of ECTA provides a 7-day cooling-off period for qualifying online purchases, calculated from receipt of the goods.

Certain transactions and products may be excluded from this right under applicable legislation.

Defective Products

Under Section 56 of the CPA, consumers generally have the right to return defective, unsafe or substandard goods within six months of delivery, subject to applicable legal provisions.

Where applicable, consumers may be entitled to a repair, replacement or refund.

For detailed instructions on cancellations, returns and refunds, please refer to our Return & Refund Policy.

Nothing in these Terms limits your statutory consumer rights.

8. Privacy & Personal Information

Petallite respects your privacy and is committed to protecting your personal information.

We collect and process personal information only for legitimate business purposes, including:

  • Processing and fulfilling orders.
  • Arranging deliveries.
  • Providing customer support.
  • Processing payments.
  • Communicating important order information.
  • Sending marketing communications where permitted by law.

We process personal information in accordance with the Protection of Personal Information Act (POPIA) and our Privacy Policy.

For more information, please refer to our Privacy Policy.

9. Customer Reviews & Feedback

We welcome genuine customer reviews and feedback.

By submitting a review, you agree that:

  • Your review reflects your own experience.
  • Your comments are honest and accurate.
  • Your content does not contain offensive, defamatory or unlawful material.
  • You will not submit spam, misleading information or promotional content unrelated to the product.

We may remove reviews that violate these guidelines but will not intentionally alter genuine reviews to misrepresent customer experiences.

10. Intellectual Property

All content displayed on the Petallite website, including text, images, graphics, logos, product descriptions and website design, is owned by Petallite, Jayed Product & Services (Pty) Ltd or the relevant copyright holders and licensors.

This content is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit our website content without prior written permission from the relevant rights holder.

11. Limitation of Liability

We take reasonable care to ensure that our website operates correctly and that products are accurately described.

However, to the extent permitted by South African law:

  • We are not responsible for temporary website interruptions or technical issues beyond our reasonable control.
  • We are not liable for indirect or consequential losses arising from the use of our website where such exclusions are legally permitted.
  • Any contractual limitation of liability applies only to the extent permitted by applicable legislation.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded, including rights and remedies available under the Consumer Protection Act.

12. Governing Law & Dispute Resolution

These Terms of Service are governed by the laws of the Republic of South Africa.

If you have a complaint or concern regarding a purchase, please contact our customer support team first.

We will make reasonable efforts to resolve the matter promptly and fairly.

If we are unable to resolve your complaint, you may contact the appropriate consumer protection authority, including:

  • Consumer Goods and Services Ombud (CGSO)
  • National Consumer Commission (NCC)

Nothing in these Terms prevents you from exercising your rights under applicable South African law.

13. Changes to These Terms

Petallite may update these Terms of Service periodically to reflect changes in our operations, services or applicable legislation.

Any updates will be published on this page with a revised Last Updated date.

The Terms in effect when you place your order will generally apply to that purchase.

We encourage customers to review this page periodically.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Petallite
Operated by Jayed Products and Services

Email: [Insert Petallite email address]
Phone: [Insert Petallite contact number]
Address: c/o 

Customer Support Hours: Monday–Friday, 09:00–17:00 (SAST)